Frequently Asked Questions
1. Are my contacts in yet?
Typically non-specialty contacts are ready to be picked up within 48 hours after ordering. Specialty lenses or made-to-order lenses could take up to two weeks; however, you will receive a call from our office when your contacts arrive. If a year's supply has been ordered, they can be shipped from the manufacturer directly to your home at no additional charge.
Are my glasses ready?
Typically you are given a time frame when your glasses are ordered. You will receive a call from our office when they come in.
2. When am I due for my next appointment?
After a routine eye exam, each patient is placed on a one-year recall list. The office sends out recall reminder cards approximately one month before you are due for your next appointment.
3. What are your hours of ope
ration?
- Monday 9:00am-7:00pm
- Tuesday, Wednesday, and Friday 9:00am-5:00pm
- Thursday 9:00am-8:00pm
- Saturday 9:00am-1:00pm
- Sunday-closed
4. Do you take my insurance?
We accept the following insurances:
- Aetna
- Anthem Vision (EyeMed)
- Blue Cross/Blue Shield - Do Not Accept "NJ Family HealthCare" or Horizon Mercy
- Blue View Vision (EyeMed)
- Cigna
- Cigna Vision Care (VSP)
- Cigna Int'l. - Exam Only
- Devon - Exam only and Medical
- EyeMed
Guardian/Health Net - Routine exam only; Do Not Accept for Medical
- Medicare
- Oxford
- Performax (Express Scripts)
- Script Save - (EyeMed Discount Plan)
- UnitedHealthcare
- UniView Vision (EyeMed)
- Vision Care Plan
- VSP
5.
How long is my appointment?
Contact lens and Eye examination appointments are 30 minutes. Follow-up appointments are 15 minutes.
6. What brands of frames do you carry?
We carry the highest quality fashion and designer frames and sunglasses: A/X, anana Republic, BCBG Maxazria, Calvin Klein, Cazal, Coach, Converse, Dior, Ed Hardy, Ferre, Flexon, FYSH, Face, Fendi, Gucci, Giorgio Armani, Jaguar, Jimmy Choo, Jones New York, Juicy Couture, Kate Spade, Kenneth Cole, Klick, Koali, Klo Yamato, Lafont, Lucky Brand, Marchon, MaxMara, Maui Jim, Michael Kors, Modo, Nine West, O&X New York, Oakley, Ogi, OGA, Prodesign : Denmark, Prada, Polo Ralph Lauren, Safilo, Saks Fifth Avenue, Steve Madden, Vera Wang, Versace.
7. I have an emergency; will I be able to see a doctor right away?
Emergency appointments are available every day for emergency patients only.
8. Do I need to make an appointment to pick up or pick out glasses?
No, you can come in without an appointment and one of our opticians will help you.
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